Our Privacy Policy
At The Pole Physio, we value your privacy and are committed to protecting your personal information. This Privacy Policy is aligned with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (GDPR).
Interpretation and Definitions
Interpretation
The capitalised terms used in this Privacy Policy have specific meanings defined below.
Definitions:
For the purposes of this Privacy Policy:
· You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
· Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Pole Physio.·
· Affiliate means an entity that controls, is controlled by or is under common control with a party.
· Account means a unique account created for You to access our Service or parts of our Service. · Website: The Pole Physio, accessible from https://thepolephysio.com. · Service: The website accessible from https://thepolephysio.com.
· Country refers to: Victoria, Australia
· Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
· Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
· Personal Data is any information that relates to an identified or identifiable individual.
· Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
· Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
· Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
General Data Protection Regulation (GDPR)
We are a Data Controller of your information. The Pole Physio's legal basis for collecting and using personal information is outlined below:
· The Pole Physio needs to perform a contract with you
· You have given The Pole Physio permission to do so
· Processing your personal information is in The Pole Physio legitimate interests
· The Pole Physio needs to comply with the law
The Pole Physio will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you are a European resident, you have the right to access, update, or delete your personal information. Additionally, you may have data protection rights, including the right to access, rectify, object, restrict processing, data portability, and withdraw consent.
Collection of Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
· Email address
· First name and last name
· Phone number
· Date of birth
· Address, State, Province, ZIP/Postal code, City
· GP/health practitioner details
When making payments we do not obtain payment information such as credit card details. This information is obtained by third parties and are subject to their individual privacy policies discussed below.
Additional sensitive information may be collected to provide online medical services including but not limited to current & past medical history, medical referrals, and/or medical reports. Details of conversations we have had with you may also be collected.
Usage Data
Usage Data may be collected automatically, including:
• Device's Internet Protocol address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Unique device identifiers
Tracking Technologies and Cookies
Log Files
The Pole Physio follows a standard procedure of using log files. These files log visitors when they visit websites. We use log files for analytics, including IP addresses, browser type, ISP, date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.
Cookies and Web Beacons
We use 'cookies' and 'web beacons' to store information and optimise user experience. For more details, please read our Cookies Policy.
Do Not Track
We do not alter our data collection practices for Do Not Track signals.
Use of your personal information
Personal data collected by us may be used for the following purposes:
· Providing and maintaining our Service
· Managing Your Account
· Performing a contract
· Contacting You for updates or informative communications
· Providing news, special offers, and general information
· Managing Your requests
· Communicating with other health professionals at your request
· Providing medico-legal reports with your permission
· Preventing or lessening a serious threat to a patient’s life, health or safety, or other reasons as required by law
We may share your personal information in the following situations:
· For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
· With other users: when You share personal information or otherwise interact in the public areas with other users such as the discussion forum or comments section, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see You name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent.
Consent for data use
Your consent is implied when providing personal information for specific purposes. You may withdraw consent at any time by contacting us at [email protected].
Marketing Emails
We may use your Personal Information for targeted advertisements or marketing communications, compliant with applicable laws such as the Spam Act 2004 (Cth). You can opt-out by following instructions in promotional emails.
Privacy Policies
Third-party ad servers or ad networks may use technologies like cookies. We are not responsible for the content or privacy practices of third-party sites.
Third Party Services and Privacy Policies
Third-party providers have their own privacy policies. Please read these policies when redirected to external sites.
Retention of Your Personal Data
Personal Data is retained as long as necessary for the purposes outlined in this Privacy Policy to comply with legal obligations. Usage Data may be retained for internal analysis.
Transfer of Your Personal Data
Your information may be processed outside Your jurisdiction. By using our Service, You consent to this transfer. We ensure adequate controls for data security.
Disclosure of Your Personal Data
Personal Data may be disclosed in business transactions, law enforcement, or to comply with legal requirements.
Access & Accuracy
You can access your information by contacting [email protected].
Storage & Security of Your Personal Data
We take reasonable precautions and follow industry best practices to protect your information. While We strive for security, absolute security cannot be guaranteed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Health records will be destroyed in accordance with our professional obligations. If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it.
Data Breach Notification Scheme
Suspected data breaches are assessed according to the Notifiable Data Breach Scheme. You will be notified within two weeks if a breach occurs.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only for tasks on Our behalf. Analytics and advertising services may be used.
Age of Consent
By using this site, you confirm You are at least the age of 18 years.
Links to Other Websites
Our Service may contain links to other websites. We are not responsible for their content or privacy practices.
Children’s Information
We do not knowingly collect Personal Identifiable Information from children under 16. Parents are encouraged to monitor their children's online activity.
Online Privacy Policy
This Privacy Policy applies only to our websites activities, which is operated by us and to the products and services provided by us. It is valid for visitors to our website with regards to the information that they shared and/or collect in The Pole Physio. Any information shared and/or collected via other third party social media channels such as but not limited to Instagram, Facebook and Youtube are also covered under this privacy policy.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.
Changes to this Privacy Policy
We may update this policy. Changes are effective upon posting on this page. Review this policy periodically for any changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
For more information or questions, contact us at [email protected].